Terms of Service

Last updated: 3 July 2026

1. About these terms

These Terms of Service ("Terms") govern access to and use of the LeadSouq platform ("Service"), operated by ANGEL PLATFORMS - FZCO, Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates ("Company", "we", "us"). By purchasing a Lead or otherwise using the Service, you agree to these Terms.

2. Nature of the Service

LeadSouq is a business-to-business marketplace on which the Company sells sales leads relating to prospective purchasers of off-plan real estate in Dubai ("Leads") to real estate professionals. The Service is not directed at consumers. We are not a real estate brokerage and do not participate in, arrange, or take commission on any property transaction between you and a Lead.

3. Eligibility

The Service is available only to (a) real estate brokers and brokerages holding a valid licence in the UAE, and (b) property developers and their authorised sales agents. We may request evidence of licensing (e.g. RERA broker card or trade licence) at registration or at any time, and may suspend accounts pending verification.

4. Purchaser information

The Service does not require account registration. At checkout you must provide accurate company details (including your RERA / ORN or licence number), contact person, and delivery email, and you warrant that you are authorised to purchase on behalf of the named legal entity. Lead data is licensed to that legal entity only.

5. Payment

• Each Lead is purchased individually by one-off card payment, denominated in AED, at the price displayed on the listing. No subscription, membership, or prepaid balance is required or offered.
• The sale is completed upon successful payment, and the Lead is delivered immediately thereafter.
• Purchases are final except as set out in the Refund Policy or as required by law.

6. Lead types and delivery

• Exclusive Leads are Leads for which the Lead approved contact from exactly one broker. They are sold to one purchaser only and are permanently removed from the marketplace upon sale; they are never relisted.
• Shared Leads are sold on a per-slot basis to at most the number of brokers the Lead approved on the enquiry form (between 2 and 5, displayed on the listing, e.g. "3 slots"), first come first served.
• Lead details (contact information and self-declared enquiry details) are delivered by email immediately upon purchase.

7. Lead verification standard

Unless a listing states otherwise, each Lead's phone number has been verified by SMS one-time code prior to listing, confirming that the number is active and controlled by the Lead. The attributes displayed (budget band, property type, preferred areas, purchase timeline, payment preference, the number of brokers who may make contact, and any free-text note) are self-declared by the Lead on our enquiry form. We do not independently verify self-declared attributes, and we do not guarantee that a Lead's stated intentions remain unchanged after submission, that the Lead will respond to contact, or that any transaction will result.

8. Permitted use of Lead data

Lead data is personal data disclosed to you for a single defined purpose. You agree to:

• contact the Lead only in connection with the property interest described in the listing;
• identify yourself and your brokerage accurately in all communications;
• process Lead data in accordance with UAE Federal Decree-Law No. 45 of 2021 (PDPL) and any other applicable data protection law;
• cease contact promptly if the Lead so requests, and notify us of the request;
• not resell, share, publish, or transfer Lead data to any third party, including within a brokerage network, beyond the purchasing entity;
• not use Lead data for marketing unrelated to the stated property interest.

Breach of this section entitles us to terminate your account without refund and to claim damages.

9. Prohibited conduct

• Submitting false refund claims or manipulating the refund process.
• Scraping, bulk-exporting, or reverse-engineering the marketplace.
• Registering to obtain competitor intelligence rather than to purchase Leads for genuine brokerage use.
• Harassing, deceiving, or applying undue pressure to any Lead.

10. Fees and taxes

Prices are displayed in AED and are exclusive of VAT unless stated otherwise. Where applicable, UAE VAT will be added at the prevailing rate and a tax invoice issued.

11. No guarantee of outcome

We sell introductions, not transactions. We make no representation or warranty as to conversion rates, transaction values, or the commercial outcome of any contact with a Lead. Except as expressly stated in these Terms and the Refund Policy, the Service is provided "as is".

12. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Service in any 12-month period shall not exceed the total amount you paid for Leads in that period. We shall not be liable for indirect or consequential loss, loss of profit, or loss of business opportunity.

13. Suspension of access

We may refuse to sell to, and block further purchases by, any purchaser that breaches these Terms, presents fraud or compliance risk, or fails licence verification.

14. Changes

We may amend these Terms by posting an updated version with a new "Last updated" date. Material changes will be notified to the account email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

16. Contact

ANGEL PLATFORMS - FZCO — Dubai Silicon Oasis, DDP, Building A1, Dubai, UAE
Contact: via the contact form on this site

Privacy Policy

Last updated: 3 July 2026

1. Who we are

This policy explains how ANGEL PLATFORMS - FZCO, Dubai Silicon Oasis, DDP, Building A1, Dubai, UAE ("we", "us") collects, uses, and discloses personal data in connection with the LeadSouq platform. We act as a data controller under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL").

2. Whose data we process

• Prospective buyers ("Leads") — individuals who express interest in Dubai off-plan property through our advertisements and enquiry forms.
• Platform customers — real estate professionals who purchase Leads.

3. Data we collect from prospective buyers

• Contact details: name, phone number, email address, country of residence.
• Enquiry details: budget range, preferred areas, purchase timeline, payment preference, purpose of purchase.
• Verification records: SMS verification status and timestamps.

4. How we use buyer data — and the disclosure at the core of our service

Our service consists of introducing prospective buyers to licensed real estate professionals. This means that, with your consent obtained at the point of enquiry, we disclose your contact and enquiry details, for a fee, to one or more licensed real estate brokers or developer sales agents so that they may contact you about the property interest you described. We do not sell your data for unrelated marketing. Each recipient is contractually bound to use your data only for that purpose, to identify themselves accurately, and to stop contacting you upon request.

5. Legal bases

• Consent — for collecting your enquiry and disclosing it to purchasers (you may withdraw consent at any time).
• Contract — for processing purchases and delivering Leads.
• Legitimate interest / legal obligation — for fraud prevention, security, tax, and record-keeping.

6. Data we collect from platform customers

Company name, trade licence and broker licence details, contact person, email, phone, billing and transaction records, and platform usage logs. Used to process accounts, verify eligibility, process payments, prevent abuse, and meet legal obligations.

7. Sharing with service providers

We use third-party processors for hosting, payment processing, telephony, and analytics, under contracts requiring appropriate safeguards. We do not permit processors to use personal data for their own purposes.

8. International transfers

Data may be processed outside the UAE where our providers operate. Transfers are made in accordance with the PDPL, using destinations with adequate protection or appropriate contractual safeguards.

9. Retention

• Lead data: up to 24 months from last activity, then deleted or anonymised.
• Customer and transaction records: as required by UAE commercial and tax law.
• Withdrawal of consent: verified requests result in removal from active listings without undue delay.

10. Your rights

Subject to the PDPL, you may request access to, correction of, or deletion of your personal data; object to or restrict processing; withdraw consent; and request data portability. To exercise any right, contact us at the address below. We will respond within the timeframes required by law. You may also lodge a complaint with the UAE Data Office.

11. Security

We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and audit logging. Lead contact details are masked on public listings and disclosed only upon purchase.

12. Cookies

We use strictly necessary cookies for authentication and session management, and analytics cookies to measure site performance. You can control non-essential cookies through your browser settings.

13. Changes and contact

Updates will be posted on this page with a revised date. Questions and data requests: ANGEL PLATFORMS - FZCO, Dubai Silicon Oasis, DDP, Building A1, Dubai, UAE — via the contact form on this site

Refund Policy

Last updated: 3 July 2026

1. Principle

We refund the amount you paid for a Lead, to your original payment method, when the Lead does not meet our verification promise. We do not refund based on commercial outcome — a Lead who answers but does not transact is a valid Lead.

2. Full refund — qualifying cases

• Unreachable: the phone number does not connect, or the Lead does not respond to at least 3 contact attempts across at least 2 channels (call plus SMS/WhatsApp) made within 48 hours of purchase.
• Invalid number: the number belongs to a different person or is not in service.
• Duplicate: the same Lead was already delivered to your account in the preceding 90 days.
• Exclusivity breach: a Lead sold to you as Exclusive was demonstrably supplied by us to another customer.

3. Non-qualifying cases

• The Lead answered but declined to proceed, changed their mind, or chose another broker.
• The Lead's requirements evolved after their enquiry was submitted.
• Contact attempts were made outside the 48-hour window or with fewer attempts than required.
• Self-declared attributes (budget, area, timeline) differ from the Lead's actual situation.
• No transaction or commission resulted.

4. How to claim

• Submit a claim via the contact form (topic: Refund claim) within 72 hours of purchase, quoting the lead ID stated in your delivery email.
• Include your call log or screenshots evidencing the required contact attempts (for unreachable claims) or evidence that the number is wrong or out of service (for invalid-number claims).
• We review claims within 2 business days. We may attempt to contact the Lead ourselves as part of the review.

5. Form of refund

Approved refunds are returned in full to the original payment method. Depending on your card issuer, the refund typically appears within 5\u201310 business days of approval.

6. Abuse

Claim approval rates are monitored per account. Fabricated call logs, systematic claiming, or claim rates inconsistent with platform norms may result in claim denial and refusal of future sales under the Terms of Service.

7. Contact

Refund queries: via the contact form on this site — ANGEL PLATFORMS - FZCO, Dubai Silicon Oasis, DDP, Building A1, Dubai, UAE

How it works

For licensed brokers and developer sales teams

If the buyer is unreachable within 48 hours (3 attempts, 2 channels), the number is invalid, the lead is a duplicate, or an exclusivity breach occurs, you can claim a refund under the Refund Policy.

Pricing

Pay per lead · no account or prepaid balance required

Shared leads are sold to at most the number of brokers the buyer approved (up to 5), first come first served. Exclusive leads are sold once and never relisted. All payments are one-off card payments in AED; the lead is delivered by email immediately after payment. Refunds are governed by the Refund Policy.

Lead quality standards

What we verify, what we don’t, and what you can claim